PROFESSIONAL EXPERIENCE
INTERNATIONAL RESCUE COMMITTEE NEW YORK, NY
Director, Global Infrastructure and Support 09/2010-04/2011
• Provided technical leadership on all infrastructure-related activities for 36 US offices, and 102 international offices.
• Managed the Global Service Desk Manager, and facilitate the creation and management of an ITIL-based global service desk utilizing a ASP shared platform.
• Managed and mentored a team of seven, consisting of network engineers, administrators, support desk technicians, and project managers, establishing a culture of customer service and support.
• Participated in the evaluation of new technologies and help to determine appropriateness for the IRC.
• Established and enforced all network and desktop security policies.
• Created and maintained desktop standard and images for over 15 desktop and laptop builds.
• Moved several core infrastructure services in house to reduce complexity and cost.
• Updated and standardized corporate Business Continuity plan utilizing off site co-location facility.
• Expanded satellite based WAN connectivity platform for remote foreign offices.
• Utilizing ITIL standards, established repeatable process for first, second, and third level helpdesk support.
• Worked with business units performed analysis of all in house applications, and moved to a MSP model for support.
• Leveraged third party vendors to reduce hardware cost and implementation times.
• Standardized job descriptions and reporting structure to ensure clear lines of communication.
• Personally performed forensic investigation of external email communication and desktop environments to threat analysis of former staff.
NATIONAL MULTIPLE SCLEROSIS SOCIETY NEW YORK, NY
Associate Vice President, IT Operations 06/2006-09/2009
• Responsible for the design, architecture and staffing of entire Home Office and remote site IT Infrastructure.
• Direct support team of 9 engineers, consisting of 1st, 2nd, and 3rd level technical support, responsible for day to day operations for 1200 users in 120 locations.
• Budget planning and tracking responsibilities for $12M IT Operations expenses.
• Vendor management of hosting, procurement, implementation, and service providers.
• Manage design and implementation of Microsoft Sharepoint intranet environment.
• Build, deployed, and supported Polycom Video Conferencing solutions to three corporate locations with full Active Directory integration.
• Direct site selection, build out, and move of 42,000 sq. foot corporate Home Office.
• Brought core internet and hosting functions in house, saving over $600K annually.
• Deploy Avaya Call Manager VOIP Telephony to corporate locations with full call center capability.
• Design and implemented state of the art MPLS network for all Home Office and remote locations.
• Develop and deployed Disaster Recovery/Business Continuity for internal use including, alternate sites, VPN, VOIP and virtualization technology.
• Implement What’s Up Gold network monitoring for internal and external network resources.
• Leverage VAR for aggressive Non-Profit pricing, standardized hardware builds, and asset management.
COMPUTER NETWORK SOLUTIONS, LLP PLAINVIEW, NY
Director of Network and Security Operations 04/2004-06/2006
• Responsible for the design, architecture and staffing of 24x365 NOC and SOC, utilizing CA Unicenter, to monitor, manage, report and document over 90,000 objects for more than 100 clients worldwide and across several markets including retail, education, government, finance, entertainment, manufacturing, and healthcare.
• Complete management of NOC & SOC including discovery, remediation and documentation of client networks including analysis of faults and areas of improvement.
• Lead total staff of 35 Engineers across NOC, SOC and Professional Services divisions.
• Manage Project Management/Professional Services group with earned revenue of $1.4M annually.
• Direct move of corporate HQ, NOC and SOC with no interruption to the client monitoring environment.
• Implemented customer web portal, increasing ability of customer to see “value add” in real time and streamlining report delivery.
• Designed and built 1st class Data Center for hosting and monitoring environment with full fault tolerant and redundant capabilities.
• Deploy Cisco Call Manager VOIP Telephony to all corporate locations with full call center capability.
• Responsible for presenting NOC and SOC offering to prospective clients, determine client requirements, and draft proposals for same.
• Led SAS70 Type II Audit compliance initiative to ensure process and procedure documentation.
• Developed and deployed Disaster Recovery/Business Continuity for internal use as well as a managed service, utilizing alternate sites, VPN, VOIP and virtualization technology.
9278 COMMUNICATIONS, INC. BRONX, NY
Vice President of Information Technology 02/2003-04/2004
• Managed all aspects of Information Technology for 12 separate companies in 28 locations for a $300M telecommunications company.
• Directed over 20 team members and coordinated budgeting, procurement, and asset tracking.
• Migrated $250,000 per month revenue web sites to leading edge technology web farm.
• Designed and installed 28 sites and 45 remote users VPN utilizing Cisco and RSA Secure ID technology.
• Implemented VOIP for both office environment and for consumers.
• Developed wireless sales terminal for POS and inventory control resulting in 20% increase in sales due to new Sales application.
• Implemented carrier class wireless bridging for site to site connectivity, saving the company 40% of annual telecommunications budget.
• Successfully launched new consumer pre-paid cellular platform, 5000 subscribers in first three months.
L.A.-TEL TECHNOLOGIES, INC. NEW YORK, NY
Lead Consultant 2002-2003
• Managed new firewall and WAN infrastructure projects for clients.
• Implemented Wi-Fi building to building link for major auto dealership.
• Coordinated migration of 300 user telephone switch to new voice mail package.
• Developed and deployed wireless tablet PC’s for automotive industry specific applications.
• Installed Voice over IP for several New York area clients.
DAIWA SECURITIES AMERICA, INC. NEW YORK, NY
Vice President of Information Technology, 2001-2002
Control and Planning
• Managed staff of 15 first, second and third level technical specialists.
• Prepared and administered annual budget of $2.5 M.
• Implemented and instituted security measures, practices, policies and procedures for compliance (KPMG, NYSE, ASE etc.)
• Managed multiple security projects including: PIX firewall upgrade; Virtual Private Networking; and Intrusion Detection
• Used Microsoft Project and PlanView to manage, coordinate, and report status of projects to senior management and staff.
• Supervised major migration efforts of Microsoft Exchange, Compaq desktop and servers, and Norton Antivirus as corporate standards, reducing support and procurement costs.
• Analyzed corporate-wide telecommunications and implemented savings of $800,000 annually.
• Designed, implemented and tested of disaster recovery/business continuity project.
• Managed Helpdesk responsible for AS400, network, desktop, voice, data, and application issue resolution.
• Implemented Web based Support Magic for call tracking, resource allocation, and inventory control.
EAGLE FAMILY FOODS, INC TARRYTOWN, NY
Director of Information Services, 1998-2001
Infrastructure and Operations
• Directed all aspects of Data Center operations, NT and UNIX, LAN, WAN, and remote access.
• Prepared and administered $1M annual IS budget.
• Setup, coordinated, managed, and billed for all outsourcing arrangements.
• Negotiated and transitioned to new Service Provider saving $.5 M over three years.
• Reengineered corporate WAN, RAS and Internet infrastructure utilizing MCI frame relay network.
• Delivered a $10.4M ERP PeopleSoft implementation, on time and on budget.
• Moved a major data center cross country in two days with no business interruption .
• Developed in-house disaster recovery site, policies, procedures and tests reducing cost by $1M.
INSTINET CORPORATION NEW YORK, NY
Manager Integration Center/Custom Installations 1996 - 1998
• Managed a staff of eleven technical engineers responsible for third level trouble shooting and problem resolution.
• Reengineered client hardware, reducing cost and decreasing order fulfillment time by 75%.
• Designed and built 2000 square foot Integration and Testing Center decreasing cost and dependency on outside vendors.
• Wrote disaster recovery policy and procedures; designed and tested recovery site.
• Instituted change management, software version control, new product evaluation standards, and test and rollout procedures.
• As part of ISO 9002 certification, created a cross training program to certify technical staff in multiple disciplines.
DREYFUS CORPORATION NEW YORK, NY
Manager of Network Support 1995 - 1996
OPPENHEIMER CAPITAL, LTD. NEW YORK, NY
PC/LAN Administration Specialist 1993 - 1995
AIR NATIONAL GUARD WESTFIELD, MA TUCSCON AZ
Administrative Specialist 1989 - 1993
EDUCATON
University of Massachusetts, Amherst, MA, B.A. 1992
Computer Hacking Forensic Investigator (CHFI) Certification, 2010
Microsoft, Cisco, Novell, Spectrum and Computer Associates courses as well as company sponsored courses in Project Management, Leadership, Staff Management and Staff Performance Management.